Refund policy

Refund Policy

Department of Customer Success

At Dink HQ, we want you to absolutely love your gear. If something's not right, we'll make it right.

Approved refund claims:

• Items sent incorrectly
• Damaged or defective products

Filing deadline: Refund requests must be submitted within 30 days of your purchase date.

How to file a claim: Email us at support@dinkhq.store with your order number and a brief description of the issue. Photos of the damage or defect help us move faster.

Policy updates: HQ may update this Refund Policy at any time without prior notice. For the most current version, email us at support@dinkhq.store.

Care instructions: For best long-term results, follow the washing and care instructions included with your order.